If we review the definition what is culture and quality, most of the time we think that they are aspects of the private sector that generates goods and forgets the public sector. Both entities in the global economy are united in order to compete. Generating trade in goods and services is the basis of every society to improve the quality of life of its citizens, is present and will always remain independent of our cultures. It is no good to facilitate the implementation of companies in our countries, which make great efforts to establish quality controls for their products, if at the time of export, there is not a commitment of the state entities in the quality of their services as facilitators of the formalities, document management, which has negative consequences for the growth of the company.
For public or private services to be competitive they must be committed to quality systems to see them as an opportunity for continuous improvement over the years. If the State will serve to reduce corruption and legal insecurity and so that companies (large, medium and small) or our agricultural producers can compete in goods that always satisfy the customer.
It is the private enterprise engine of economic growth of a country, and the state generating services; For there to be investment, both must be committed to a culture of quality where every organization must have an orderly set of principles that shape a coherent culture in the behavior of those who form it.
Let's look at aspects such as:
1. The customer: It is the main essence of quality, where we must understand their current and future needs, their satisfaction and their expectations, for which we must have measurements of that satisfaction and maintain a permanent communication with them. Nowadays, the client is not only seen as a priority; If not to suppliers, government and society in general.
2. Senior management must assume a leadership attitude, a commitment to quality and not leave only middle managers and workers to assume the role of quality.
3. The staff: All the people in the organization must develop all their skills to the benefit of the organization. Therefore, it is necessary to work as a team with a free participation of each one of them, to contribute ideas and to feel with a power of belonging of the organization. Measurement of staff satisfaction with absolute objectivity and equity. In the public sector, there is transparency and trust.
4. Process Approach: In any elaboration of a product or service, when all resources are handled as a process, it must produce a result efficiently. So it is necessary to identify the inputs, establishing measurements and controls, and see how all those inputs are transformed into outputs, and equally establishing measurements and controls in each of the stages.
5. An administration, with the capacity to identify, understand and manage all the interrelationships in the processes that contributes to the effectiveness and efficiency of the whole organization. Looking from the suppliers, inputs, the stages of the different processes, results, the impact that produces in the customers that receives the products.
6. The continuous improvement, must be a gradual and permanent objective, because however good it may be, it is insufficient to face the competition of tomorrow. The system must establish controls that ensure a rapid response to an unwanted change in processes.
7. Decision-making should be based on data analysis and information. We must never rely on all the data that we present, it is always necessary to verify.
8. Mutual benefit relationships with suppliers. Constant communication with suppliers will help them to develop and better understand how their quality affects ours. This benefit relationship will serve to create a value.